Sales funnel is a sales
process also called sales pipeline used by sales managers,
business managers and other business decision makers involved in business
development, sales and marketing.
The general idea behind
the sales funnel is to simply create an organized and
systematic process for sales development and business
growth.
Organizing your company’s
sales activities and selling steps from the beginning through the
end is a creation of disciplined sales process that can be managed,
organized and controlled.
The sales funnel allows
everyone in your organization to be on the same page – it provides
more organized reporting; it improves your sales meetings and
improves the quality of your communication within your organization.
A very well defined and organized sales funnel and sales process
will lead to a better focus on your business growth and development.
Developing your Sales
Funnel
The first step in
developing a new sales funnel or improving your current sales funnel
is mapping the typical sales and marketing process in your company.
In general every company uses marketing, prospecting, cross-selling…
(these are general sales and marketing processes and activities),
but on the other side every company is unique in the way it uses
these sales processes - so it is very important to develop a sales
funnel / sales pipeline that really shows your sales funnel
activities (your reality) instead of using general sales management
activities and categories. Your sales funnel should be customized to
your business.
What should be
included in your Sales Funnel?
You need to balance
between developing too detailed sales funnel on one hand and
developing a very general sales funnel on the other hand.
However, these are the
sales funnel categories you should include in your sales pipeline in
order to be able to manage and improve your sales in an effective
and efficient way:
1. Product / Service
Your sales funnel should
show the offering related to each entry in your funnel. Your
offering is whatever your company market and sells such as product,
service, event, experience…
You need to make a list of all offerings
you sell – if you have many products and services try to categorize
them.
Again you should think
carefully how detailed or general you need to be on this one. The
bottom line is that later on when you use your sales funnel you want
to be able to drill down / filter the sales opportunities by product
or service. If you are too general and you use very general product
categories you might find yourself lacking information and on the
other hand if your list of products and services is too long your
reports might be too complex.
Your sales funnel / sales
pipeline needs to be manageable, practical and easy to use.
2. Sales Potential
For each entry or sales
opportunity in your
sales funnel you need to have a sales potential value which is an
estimate of how
much revenue or sales you expect to generate if you close a specific
sales opportunity.
This is very important
information because you are able to see the
total sales potential of all sales opportunities in your funnel or the total of sales potential by
product, sales rep, leads… at any time.
3. Expected Close Date
Time is money! Try to
keep an accurate timeline as much as you can for your sales management plan - this is
very important for your business success. Each sales opportunity has
to have an expected close date (the sooner the better).
4. Probability
Probability in your sales
funnel is the likelihood of closing a certain deal or sales
opportunity.
This answers the
question: How likely we are going to close this sales opportunity?
While no one can know the exact probability it is a good approach to
develop a skill to estimate probability.
Probability varies over
time as you move your prospect through the sales funnel stages and
steps – for example a sales opportunity that used to have a 50%
probability now it can be at 90%.
5. Sales Funnel
Steps
This is very important.
Since your company is unique and different from any other company it
should have a sales process that reflects your reality: how you
market and sell – what is your typical sales process.
Defining the
real picture in your sales process will help you better manage your
sales funnel and your reports will be practical and straight to the
point.
6. Sales Reps /
Distributors / Affiliates / Partners…
The sales rep category
includes the “sales rep” for each account – the entity who is in
charge of this opportunity (this can be an individual or a company).
For example, in this
sales pipeline category you need to include the companies, dealers,
distributors, affiliates and others who sell and market your
products and services.
7. Lead Generation
Finally, you need to know
who is bringing the business to your table and understand the
effectiveness of your lead generation process.
This sales funnel
category helps you understand, monitor and improve your lead
generation process and really understand what works and what does
not work for your business.
The lead category will
include your lead generation channels such as advertising, website,
referral, trade show, print media… depending on your marketing activities – be as specific as
possible here because this is valuable information which can help
you improve your
marketing and sales management strategy and tactics and develop a
better lead generation in the future.
Having all these sales
funnel categories and tactics defined and used in your sales funnel
makes a great sales management tool.
Your sales funnel is your
most important sales management tool for business development and it
will be part of your decision making, sales meetings and business
reporting.
So now step back, invest
some time and brain power and define your best sales funnel approach
for your business – this is one of the best investments for your
business development.
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