Business Metrics Newsletter

BusinessMetrics Newsletter

September 2009

Change your HR Practices: From Once-a-Year Employee Performance Review into Employee Performance Appraisal System as a strategic HR Management Tool. Developing an effective employee performance appraisal system allows you to improve employee performance, employee satisfaction, employee motivation and achieve organizational goals and objectives. It is a great planning tool and communication tools allowing feedback from both sides – the management and the employees…

Business Charts

Charts are used for creating visual explanation of data and presenting business information in a simple and easy to understand way. When preparing business reports or business presentations the first step is deciding on the format of the charts you are going to use. You should work with those charts which can communicate the message in the most effective way. When deciding on the charts you are going to use you need to take into consideration the business information you need to deliver…

Design and Manage your Surveys with Google Docs

Now you are able to use Google Docs and design and manage your own surveys for free. Google Docs allows you to create a survey and email your survey to your customers or employees. Survey responses are automatically saved in your Google Docs account. This is very easy to use tool which allows you to create forms and surveys for your business. All you need to do…

Free Excel 2007 Template: Customer Lifetime Value Calculator

The Customer Lifetime Value Calculator for Excel allows you to calculate the Customer Lifetime Value, Customer Retention Rate, and Overall Customer Lifetime Value. You can perform what-if analysis to see how different variables will drive the Customer Lifetime Value and Profitability and plan business strategies for improvement.

Your Marketing Audit

Marketing Audit is an organizational marketing assessment approach with the purpose of analyzing your marketing approach. Marketing Audit is very useful exercise for any organization because it can reveal weaknesses and identify opportunities for improving the current marketing activities. Marketing Audit is strategic marketing assessment and goes beyond focusing on advertising or marketing campaigns…

Rewards System and Measurement

In today’s especially difficult economic climate, finding unique, clever ways to motivate employees to prevent turnover can be a challenge. Instituting a system of rewards is a smart option, as is integrating performance management and performance standards into the strategic planning and each individual job description and employee performance evaluation. Salary is still a prime motivator for most employees, practically speaking. But it is not the sole motivator…

Using Likert Scale in your Surveys

When designing a survey you always start with the goal in mind – the purpose of the survey. Next is creating a list of questions (designing survey questionnaire) and deciding how the respondents will answer your survey questions. What answering options should you give to the survey respondents and how you are going to collect and analyze the survey results?

Service Marketing for Small Business

There are several basic differences between the business selling tangible products and the business providing services. On a positive note, they typically do not require inventory. On the reverse, however, for many service businesses, such as consulting firms, there are no tangible items, making marketing and sales more difficult…

What is your Cost of Quality?

Keeping score for all quality management activities, investments, and operating expenses is critical. A mix of operational and financial metrics is required for tracking and reporting of quality management results. The cost of quality analysis helps organizations to focus productivity improvement efforts effectively and to evaluate the cost and benefit tradeoffs of quality improvement alternatives.…

The BusinessMetrics Newsletter, administered by MR Dashboard, is a joint newsletter of SmallBiz1.com, Excel4Marketing.com, Quality-Management-Tools.com, MrDashboard.com and other individual contributors. The mission of our newsletter is to inform business professionals and decision makers by providing news, tools, tips and information on business analysis, reporting and management.