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Number of defective products/services
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%
defective products/services
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Cost of defective products/services
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Number of defects per product/service/defect category
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Number of
defects per shift, per day, per process, per defect type etc.
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Number of nonconforming events, activities, products, services etc.
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Number of on time service/shipments/deliveries
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%
late service, cost of late service
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Number of inspections, cost of inspections
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Number of customer returns, cost of returns, number of returns by category
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Number of customer complaints, cost of complaints, number of complaints by
category
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Number of billing errors, cost of billing errors,
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Number of recalls, cost of recalls
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Overall quality index, local indices, current quality levels vs. target
quality performance
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Overall customer satisfaction index, local customer satisfaction indices
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Testing of
incoming materials/services, supplier
specific quality metrics, cost of supplier nonconformance, number of
supplier errors, defects, out of stock events etc.
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Customized quality control metrics per department and activity such as
processing orders, inventory levels, shipping, customer service,
production etc.
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Number of maintenance requirements, cost of maintenance, number of setups
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Number of
reworks, cost of reworks
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Number of
reengineering events, cost of reengineering events
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Number of
repairs, cost of repairs
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Number of
replacements, cost of replacements
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Number of
retesting events, cost of retesting events
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Quantity of
scrap/waste, cost of scrap/waste
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Number of
downtime events, cost of downtime
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Number of
safety incidents, cost of safety incidents
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Number of
environmental incidents, cost of environmental incidents
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Productivity
level, capacity utilization, throughput
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Lead time per
activity/process
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Number of
out of stock events, cost of out of stock events
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Number of products out of stock, cost of
products out of stock
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…plus
customized metrics for your business
Everything on one-page report. |
