Business metrics are essential for every successful performance management system. Performance management effectiveness depends on identifying and integrating appropriate business metrics - customized to the business, strategy, and industry. Effective dashboard or scorecard report can integrate all relevant business performance drivers or KPIs (key performance indicators). Every KPI is driven by set of different performance metrics which are in most cases cross-functional. For example, KPIs such as sales and profit are driven by different marketing metrics, HR metrics, quality metrics, customer service metrics, sales metrics, etc.

The challenge in creating effective dashboard is to leverage data from multiple sources into meaningful metrics which support the overall strategy.

Developing effective and customized dashboard report:

(1) Sources of raw data are available in every business no matter how sophisticate information system they use. We can organize data in some meaningful way.

(2) After we have organized raw data, next we plan how to incorporate data from multiple sources into set of information organized around a certain KPI.

(3) After the set of information for certain KPI is organized, next we create visual display by using traditional charts.

(4) Develop set of metrics and set of indicators. Each traditional chart is converted in effective visual display of information in order to minimize space and unnecessary (non value added) information.

(5) The next step is planning and organizing an effective business report!

The set of business metrics should be simplified as much as possible. The bottomline is to improve visibility and save time for decision makers who will use the report continuously.

One-Page Healthcare Dashboards

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