Environment
Providing the
type of environment that encourages honesty, and an environment
that makes employees feel welcome, safe and wanted, yields the
highest performance results. This is key in human resources
planning. Studies have demonstrated that employees are more alive,
awake and interested in their work when the environment is
physically pleasant, and this may include furniture, lighting, but
also trusted co-workers. Be especially aware of an environment, in
which negativity has been introduced, typically in the form of a
disgruntled employee who can create irreversible damage.
Inclusion
Including
employees in providing input and ideas is an excellent motivator,
even when all the ideas may not be feasible. Employees appreciate
being asked about their experiences and are pleased about
management feeling they have valuable skills. Solicit input where
it makes sense. Typically an excellent forum is through a
confidential survey, or by establishing an “idea box” where
employees can place comments confidentially. Good feedback also
can be garnered via exit interviews, when outgoing employees are
less afraid to speak up. Chances are the exiting employees are
still in touch with some remaining employees, and they can pass
the word that their ideas were solicited. And chances are too,
that current employees share some of the ideas. Using the input
where it is sensible is another motivator, and identifying the
source of the idea as well.
Counseling
In situations
where an employee’s productivity is failing, management counseling
is necessary. Offer your assistance. Ask what is going wrong and
how it can be fixed. Give the employee a chance to improve his/her
performance. Allow for human resources involvement in situations
that are beyond basic improvement. Be sure you have a fair, legal
and procedural method of disseminating counseling and discipline,
and that it is proven effective. Always be clear when discussing
issues with employees. Refer to the issue and do not point
fingers.